We are currently looking for a Sales Administrator to join our immedia Ecosystem sales team.

As a team, we are down-to-earth yet ambitious, highly-skilled yet casual, friendly yet professional, strikingly different from each other yet bound by our common human values. Proactive people who thrive on change and are driven to improve themselves and others on a daily basis, are the kind of people that will love working with us.

We’d love for our new addition to be authentic, driven, professional and filled with purpose, with excellent written and verbal communication skills. The ideal candidate should be goal-oriented with a deep knowledge of customer service best practices, have a love for technology, the ability to build and maintain client relationships and as well as sharing knowledge. The fundamental requirements of the role will be inbound and outbound sales with large earning potential within the outbound sales space. The candidate will be responsible for growing the sales and revenue of traditional technical services and hardware as well as an exciting new application product offering.

If you are chosen, you will serve as the primary point of contact for customers with queries about products, orders, deliveries, installation, functionality and benefits. The candidate will also provide essential administrative support for sales representatives in the team. This role will suit an ambitious and competitive individual with a natural ability to negotiate and prospect.

Note that this position is based in Umhlanga, Durban, South Africa.

essential competencies

  • A minimum of 2 years’ experience working as a Sales administrator or Sales support agent in a technology driven environment
  • Microsoft Office
  • Excellent verbal and written communication skills
  • Excellent at building and maintaining relationships with potential customers, suppliers and internal stakeholders
  • Understanding of sales performance metrics
  • Proven track record of achieving sales targets
  • Experience working in an agile and collaborative team

advantageous skills

  • Experience navigating a ticketing system
  • Understanding and experience with CRM software
  • Pastel Partner or similar accounting software
  • Driver’s license
  • IT tertiary level qualification
  • Sales training or certification
  • Experience with Microsoft cloud services and similar products
  • Sales experience with hardware, software and licensing products
  • Knowledge of ISP products and services
  • Service and product sales experience

key responsibilities

  • Receive requests for quotations and effectively source competitive pricing from approved suppliers
  • Generate quotations to clients with context that is comprehensive to users
  • Generate and distribute custom-created proposals
  • Process orders accurately over email and ensure regular telephonic follow ups until order is completed
  • Maintain regular contact with clients to share status updates on orders/quotations
  • Liaise with the technical and logistics department to ensure timely deliveries of orders and onboarding of products where necessary
  • Maintain and update sales and customer records
  • Create and share monthly sales reports
  • Monitor the assigned ticketing queue and provide real time responses
  • Managing stock levels
  • Adhere to accounting policies and customer payment terms
  • Ensure sales targets are met and report any deviations
  • Stay up-to-date with new products and services relevant to the industry

personal attributes

  • A team player, not afraid to show initiative with strong problem solving and decision making skills
  • A customer-focused attitude, with strong verbal and written communication skills
  • Self-motivated with a constant use of one’s own initiative
  • The ability to multi-task and prioritise workload in real-time
  • Passionate about keeping abreast of changes in your chosen area of technology
  • The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others
  • Career-focused with the motivation to forge one’s own path to success within a high-performing team
  • The drive to be the best in the industry in every task one undertakes

to apply, email the following information to us:

  1. Full CV
  2. Reference details from your direct managers at your 2 most recent places of employment
  3. Expected salary, your notice period and reasons for leaving each place of employment